• Refunds will be made to your BigBoost Media Hub wallet so you can use your refund to replace your order or place a new order if the service you paid for is not delivered or is cancelled.
• You agree that once you complete a payment and your wallet has been credited, you will not file a dispute or a chargeback against us for any reason. However, if your payment is not added to your wallet, kindly contact the BigBoost Media Hub support team. We will resolve your issue within 24 hours.
• If you file a dispute or chargeback against us after a deposit has been completed or added to your wallet, we reserve the right to terminate all future orders, ban you from the website, and retract any followers or likes delivered to you or your clients’ social media accounts.
• If your orders are placed correctly and for any reason you did not get the value for your service (NOTE: Every order has a start count. Sometimes, start count can be delayed due to server issues but will be delivered), kindly contact support if you think your order is taking too long. You will receive a refund credit to your BigBoost Media Hub account if the order is non-deliverable.
• Lost or private account orders will not qualify for a refund. Kindly make sure to confirm each and every order before placing it. Refer to our FAQs to learn more about how to place orders correctly.
• Fraudulent activity such as using unauthorized or stolen credit cards will lead to termination of your account and you may be reported to the appropriate authorities.
• Please do not use more than one server at the same time for the same page. Every order has a start and end count. Using multiple servers simultaneously can disrupt the count; hence, you may not receive the correct number of services paid for and will not be refunded for such orders.
• NOTE: No refill or refund if the link gets broken, or the profile is disabled/deleted/deactivated/banned, or if the username is changed.
• No refunds will be made to your payment method. After a deposit has been completed, there is no way to reverse it. You must use your BigBoost Media Hub balance for orders.
• Orders placed on BigBoost Media Hub will not be refunded or canceled after they are placed. You will receive a refund credit to your BigBoost Media Hub account only if the order is non-deliverable.
• Misplaced or private account orders will not qualify for a refund. Be sure to confirm each and every order before placing it.
• Fraudulent activity such as using unauthorized or stolen credit cards will lead to termination of your account. There are no exceptions.
• Please do not use more than one server at the same time for the same page. We cannot guarantee correct follower/like counts in that case and will not refund such orders.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. All information is encrypted and saved on secure servers.

How Your Personal Information May Be Used

BigBoost Media Hub, and our subsidiaries and affiliates (the “Related Companies”), may use your personal information in the following ways:

• To operate and maintain the website;
• To create your account, identify you as a user of the website, and customize the website to your account;
• To send you promotional information, such as newsletters. Each email newsletter will provide information on how to opt out of future mailings by unsubscribing;
• To send you administrative communications, such as confirmation emails, technical notices, updates on policies, or security alerts;
• To respond to your comments or inquiries;
• To provide you with user support;
• To track and measure website performance;
• To process payment for purchases you make through BigBoost Media Hub;
• To protect, investigate, and deter against unauthorized or illegal activity;
• To review the effectiveness of our marketing programs and analyze general demographic trends;
• To notify you of new information or services that may be of interest to you;
• To send promotional materials.

Does BigBoost Media Hub Share My Information?

BigBoost Media Hub will not share, rent, or sell your personally identifiable information to third parties, except as described below when authorized or required.

• Parent Companies and Affiliates: We may share your information with a parent company, any subsidiaries, joint ventures, or other companies under common control (“Affiliates”), provided that we require our Affiliates to honor this Privacy Policy.
• Related Companies: We may also share your personal data with our Related Companies for purposes consistent with this Privacy Policy.
• Third Parties with Permission: We may share your information with third parties when you explicitly ask us to send your information.
• Agents, Consultants, and Service Providers: BigBoost Media Hub sometimes hires other companies to perform certain business-related functions (e.g., mailing information, maintaining databases, processing payments). We only provide them with the information needed for their specific task and require them to protect your data.
• Legal Requirements: BigBoost Media Hub may disclose your personal data if required by law or in good faith belief that such action is necessary to:
  • comply with legal obligations or requests from law enforcement or other government officials;
  • protect and defend the rights or property of BigBoost Media Hub;
  • act in urgent circumstances to protect the personal safety of users or the public;
  • protect against legal liability, resolve disputes, investigate problems, or enforce our customer contracts.

Log Data

Whenever you visit our Service, we collect information that your browser sends to us called Log Data. This may include your computer’s IP address, browser version, pages visited, time and date of your visit, time spent, and other statistics.

Prohibited Activities

You agree that you will not:

• Use the Services for illegal purposes beyond the scope of BigBoost Media Hub’s stated AIM;
• Publish unlawful, offensive, threatening, libelous, pornographic, obscene, or otherwise objectionable content or violate any party’s rights;
• Compromise the security of the Service;
• Send unsolicited advertising, spam, or unauthorized promotions;
• Create fake orders to cheat the system.

Other Conditions

• We reserve the right to terminate the Service at any time.
• Any verbal or written insult toward a BigBoost Media Hub member/employee will result in immediate account termination.
• We reserve the right to remove any content if determined unlawful, offensive, or a copyright violation.
• We may suspend/disable your account for suspicious activity; reactivation will require KYC verification.
• We reserve the right to involve law enforcement in the event of libel or defamatory actions against us.
• Registering an account means you agree to all platform policies. Violations can result in account termination and IP ban.

Support Ticket Terms

User support tickets will auto-close after 24 hours of inactivity or if the user closes the ticket—whether resolved or not. This helps us prioritize active issues.

Support Response Time

WhatsApp Support Response Time: 15 minutes to 24 hours.

Support Ticket Response Time: 15 minutes to 24 hours.

Our Daily Support Time Periods Are: